Welcome to Talk Through It Counseling PLLC

We'll engage in a free 15-minute consultation to determine needs of services as well as if we'll be a good fit for each other. In order to schedule your free 15-minute consult you will need to click the BOOK CONSULT button and request the appointment. You will be redirected to our booking calendar in the Headway platform to schedule. Please note that we utilize Headway to process all insurance and copays and you will need to create your client profile in order to schedule your initial consultation. Headway will verify your insurance and any copay, collecting copays for each scheduled therapy session prior to engagement. You will receive an email from Headway regarding completing consents prior to engagement in your scheduled counseling session.

Insurances and self-pay clients accepted. Headway will advise you of the cost per session and bill your insurance.

Cancellation policy: Scheduled session must be canceled 48-hours prior to scheduled session. Sessions scheduled with the 48-hour cancellation window are subject to cancellation fee.

$100 cancellation fee for sessions cancelled within 48-hours of scheduled appointments.

Time boundaries are important and respected. Sessions are 53-60 minutes.

Shalonda Marshall, LPC, grew up in a small community where her passion for helping others began at an early age. After high school, she gained diverse professional experience, earning certifications and working as a Certified Nursing Assistant (CNA), correctional officer, and in customer service. Although these roles strengthened her compassion and resilience, she recognized she had not yet fully stepped into her purpose. With intention and determination, Shalonda reflected on what was missing in her life and created a clear action plan to pursue her calling. She made the decision to return to school, set healthy boundaries to protect her time and energy, and committed herself to her educational journey while prioritizing both her well-being and her family. After completing her undergraduate studies, she began working with the Arizona Department of Child Safety as an Ongoing Specialist. In this role, she developed a deep appreciation for the reunification process, collaborating with community providers to support families through case planning and working toward safe and sustainable reunification. This experience further solidified her purpose and strengthened her desire to help individuals and families build healthier lives. Motivated to expand her impact, Shalonda pursued a Master of Science in Professional Counseling. Her continued work in child welfare, combined with her academic training, ignited a strong desire to fully transition into the mental health profession. Today, she is a Licensed Professional Counselor and National Board Certified Counselor with several years of experience working with individuals navigating life transitions and adjusting to a new normal. Her professional background includes experience in community mental health, correctional settings, integrated healthcare, and private practice.

In 2024, Shalonda established Talk Through It Counseling PLLC to help remove barriers to therapy for individuals who desire support but struggle to attend sessions during traditional business hours. Recognizing that many individuals face work-related constraints that limit their access to care, she intentionally designed her practice to offer weekend therapy services. Her goal is to allow clients to prioritize their mental health without the added stress of missing work during the week. Shalonda is passionate about collaborating with clients, creating individualized treatment plans, and empowering adolescents, adults, and children (when appropriate for telehealth) to reach their mental health and behavioral goals. She holds advanced credentials as a Certified Mindfulness Informed Professional and Certified Clinical Trauma Professional, demonstrating her commitment to trauma-informed and holistic care. For Shalonda, helping others achieve emotional wellness and personal growth is more than a profession, it is her passion and purpose.

Talk Through It Counseling PLLC

Welcome, and thank you for considering Talk Through It Counseling PLLC for your mental health care. The following policies are provided to help you understand how services are delivered and what you can expect when engaging in therapy with this practice.

These guidelines help maintain a professional, respectful, and confidential therapeutic environment for all clients.

Scope of Services

Talk Through It Counseling PLLC provides professional psychotherapy services for individuals seeking support with emotional, behavioral, and mental health concerns. Therapy may address a variety of issues including anxiety, depression, stress, trauma, grief, relationship challenges, life transitions, and personal growth.

Services are primarily provided through secure telehealth sessions, allowing clients to receive care from a private and convenient location.

Privacy Statement

Your privacy is extremely important. Any personal information collected through this website, intake forms, or therapy sessions is handled with care and in accordance with applicable privacy and confidentiality laws.

Information collected may include:

• Name and contact information

• Basic demographic information

• Health or mental health history

• Appointment scheduling information

This information is used solely for the purpose of providing therapy services, maintaining clinical records, and coordinating care.

Personal information will not be sold or shared for marketing purposes without your consent, except when disclosure is required by law. Secure technology systems are used whenever possible to help protect personal and health information.

Confidentiality

Confidentiality is a central component of the therapeutic relationship. Information shared during therapy sessions is kept private and protected in accordance with professional ethical standards and applicable laws.

However, confidentiality may be limited in certain situations, including:

• If there is a serious risk of harm to yourself

• If there is a serious risk of harm to another person

• Suspected abuse or neglect of a child, elder, or vulnerable individual

• When records are required by a valid court order or legal mandate

If confidentiality must be limited for legal or safety reasons, every effort will be made to discuss the situation with you whenever possible.

Billing & Payment Policy

Billing and insurance processing for services provided through Talk Through It Counseling PLLC are managed through Headway, a third-party healthcare administrative platform that assists with insurance verification, claims processing, and payment collection.

Clients who access services through Headway will receive billing communication directly from Headway regarding:

• Insurance benefits and eligibility

• Copayments or coinsurance amounts

• Claims processing

• Payment collection

By engaging in services, clients acknowledge that:

• Headway is responsible for billing administration and insurance claim processing for applicable services

• Talk Through It Counseling PLLC is not liable for any breach of information, errors, or security issues caused by Headway or any other third-party billing provider, to the extent permitted by applicable laws

• Clients remain responsible for any balances, copayments, deductibles, or fees determined by their insurance provider or Headway’s billing processes

Clients should direct all billing questions or concerns to Headway’s support services.

Appointment Scheduling

Therapy sessions are scheduled by appointment. Standard sessions typically last 50–60 minutes, unless otherwise arranged.

Clients are encouraged to attend sessions on time and prepared to participate. If a telehealth session begins late due to the client joining late, the session may still end at the originally scheduled time to respect the schedule of other clients.

Cancellation & No-Show Policy

If you need to cancel or reschedule an appointment, please provide at least 48 hours notice prior to your scheduled session.

Providing adequate notice allows the appointment time to be offered to another client who may need support.

Appointments that are canceled with less than 48 hours notice, as well as missed appointments (no-shows), will be subject to a $100 late cancellation or no-show fee.

If you arrive late to a session, the appointment will still end at the originally scheduled time in order to respect the schedule of other clients.

Repeated missed appointments or late cancellations may result in limitations on future scheduling or possible discontinuation of services.

Telehealth Participation

Telehealth sessions are conducted through secure HIPAA compliant video platforms designed to protect privacy and confidentiality.

Clients are asked to participate from a private and quiet location where they feel comfortable speaking openly. To support the quality of the session, clients should have:

• A reliable internet connection

• A device with functioning video and audio

• A distraction-free environment

Participating in therapy while driving or in public spaces is not recommended due to privacy and safety concerns. The session will be ended and $100 fee will be assessed.

Emergency and Crisis Situations

Talk Through It Counseling PLLC does not provide emergency or crisis services.

If you are experiencing a mental health emergency, please call 911, 988, or contact local emergency services, or go to the nearest emergency room.

You may also contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

Respectful Therapeutic Environment

Talk Through It Counseling PLLC is committed to maintaining a respectful, inclusive, and supportive therapeutic environment.

Harassment, threats, or inappropriate behavior toward the therapist will not be tolerated and may result in termination of services.

Acknowledgment

By scheduling services or engaging in therapy with Talk Through It Counseling PLLC, clients acknowledge that they have reviewed and understand these policies, including the use of third-party billing through Headway and the associated release of liability for Talk Through It Counseling PLLC.